Reference

Legal Terms for Your berlianjitu Account

Account terms, wallet records and game access rules sit on this page before you open an account.

DANA recordsOVO recordsGoPay recordsQRIS records
berlianjitu Legal Terms for Your berlianjitu Account
CONTACT ROUTES

Three Legal Contact Paths We Answer

Legal questions need a clear route, not a generic inbox. Use live chat when you need account access checked, email when you attach ID or payment…

Live chat Open live chat from the footer or account menu between 09:00 and 01:00 WIB.
Email support Send legal requests to [email protected] with your username, linked mobile number and payment reference.
WhatsApp case check Ask WhatsApp support for your case number before sending screenshots.
DATA HANDLING

Six Ways We Handle Legal Data

Your legal record is handled by purpose, not curiosity. Login data, wallet references, cookies and device checks are stored only for account operation, security checks, dispute handling and legal requests.

Profile data

Your name, mobile number, login record and wallet reference are stored with your account. We use them to verify access, match payment disputes and answer legal requests that come directly from you.

Cookie choices

Cookies help keep sessions open and flag unusual login patterns. You can change browser cookies through Chrome Settings or Safari Settings, then sign back in if the session resets after the change.

Account security

Password resets, device changes and failed login patterns are logged. If a lock appears, live chat can tell you whether the hold is legal, security-related or awaiting document matching.

Record retention

We keep transaction and access logs while your account remains active and for a reasonable period after closure. Older records are restricted when no longer needed for disputes or legal requests.

Data correction

Ask us to correct a spelling error, phone number or wallet reference by email. We may request a matching screenshot or identity document before changing account records connected to legal access.

Staff access

Only staff handling support, wallet checks, security checks or legal tickets can view relevant account records. We log internal access so a case can be traced if you question it.

Legal Questions Before You Open Account

These answers cover the legal points we get asked before you open an account or send documents. They focus on access, account records, cookies, wallet proof and contact steps for Indonesia. If your case involves a payment screenshot, include the transaction time, payment rail and linked mobile number so we can trace the record without asking twice. Keep your reply in the same email thread when a case number is issued.

Your account is tied to the terms displayed during account creation and this legal page. Access to games and rewards depends on local law, and your profile details must match the mobile number and wallet proof you submit.

Yes. Email [email protected] with your username, linked mobile number and the data category you want. We will confirm the account step needed before sharing records, correcting a profile entry or explaining why a record is restricted.

Wallet records help us match deposits, withdrawals, disputes and account ownership. If a QRIS receipt or DANA reference does not match your profile, we may pause the transaction until you provide clearer proof through support.

Access may be paused for duplicate profile checks, unmatched wallet proof, unusual login patterns or a document request. We explain the reason through live chat or email and tell you the next account step we need.

Cookies keep your session active, remember basic preferences and help us detect unusual access. You can change cookie settings in Chrome or Safari, but disabling them may require fresh login checks the next time you enter.

Yes, if the request matches account evidence. Send the correction by email with your username and linked wallet proof. We may ask for an identity document before changing your legal account record.

Our support team receives legal requests from 09:00 to 01:00 WIB through live chat, WhatsApp and email. Cases involving data access, account locks or wallet disputes are moved to staff trained for those records.